Safety Practices for Patients

This is a summary of WCA’s new safety practices as they apply to you, the patient.

First, everyone must wear masks at all times in the clinic. If you forget your mask, we can supply you with a replacement once, but not more than once.

Second, the goal is for everyone to stay 6 feet apart at all times except when your acupuncturist is actually treating you (which as you know, is a pretty quick process!)

If you want to see our full safety plan with citations, take a a look at our Cleaning Checklist, Safety Measures for Reopening, and the POCA Tech exposure control plan for COVID-19

Arriving at WCA

Please schedule an appointment! We can’t accept walk-ins due to the need to decrease the number of people in our clinic spaces.

Please arrive no more than 5 minutes before your scheduled appointment and please do not bring anyone with you unless you absolutely need them to help you.

We can only have 2 people in the waiting room at a time at WCA Cully and WCA Rockwood, and only 1 at a time at WCA Hillsdale. If more people than that are already in the waiting area, we will need you to leave and come back in 5 minutes.

Unfortunately you can’t actually wait in our lobby at this time; if you are waiting for your appointment, or waiting to pick up someone who has an appointment, we need you to wait in your car.

Self- Check In

The biggest changes at WCA actually involve the checking-in process.

We now have a self-pay option and a process for checking yourself in. For a variety of reasons, we may not have a human at the desk to help you check in. Please follow the directions on the posted signs when you arrive (video coming soon!) and if for some reason you have any trouble with our new check in process, PLEASE contact us and let us know! We do not want these new systems to be a barrier for anybody.

If you are able to schedule your appointment online, please do. If you are able to pay for your appointment ahead of time using our new contactless payment option, please do so here.

We know that online options don’t work for everybody -- but we need everybody who CAN use them to please do so, because they help us a lot!

You will find hand sanitizer available when you arrive. Please use it when you enter and leave the clinic. There will also be multiple bottles of hand sanitizer throughout the clinic, please use it frequently!

Treatment Room

All recliners are 6+ feet apart from each other.

Your acupuncturist may take your temperature if it’s clinically indicated.

All acupuncturists will wash/disinfect their hands in between treating patients and touching surfaces.

Please keep talking to a minimum. If you want to bring in a written note describing your symptoms for your acupuncturist to read, that would be fine.

Please wear layers to help us manage the number of blankets we need to wash. Also, windows may be open to increase air flow so please dress to keep yourself warm if that’s an issue for you.

We’re sorry, we CANNOT treat you at WCA if:

You have had a fever in the last 24 hours of 100°F or above.

You have had any NEW respiratory or flu symptoms, sore throat, or shortness of breath.

You have been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms.

This safety plan is based on our research and on current guidance from the Oregon Health Authority (we actually called them and talked through our procedures, if anybody’s wondering). COVID-19 represents a rapidly evolving situation and our procedures may change based on new information.

A growing number of scientific studies support the idea that masks, along with social distancing, are a critical tool in curbing the spread of the coronavirus.  Please read more here for a real world example of a combination of masks and social distancing protecting people in a salon setting.

Given that it takes much less time for an acupuncturist to treat a patient than it does for a stylist to cut their hair, we feel encouraged about the effectiveness of our safety procedures and we’re looking forward to seeing you again!

Thank you for your understanding and patience as we learn how to navigate these strange circumstances together.

In solidarity,

WCA staff